We have two options available for shipping. Royal Mail 2nd class (3-5 working days) or 24-48 hour UPS Tracked delivery.
We can only guarantee same day dispatch if your order is placed before 11am. Any orders placed after 11am may not be dispatched until the following working day.
If you place your order after 11am on a Friday, it will not be dispatched until Monday as that's the next working day.
We aim to deliver all orders as quickly as possible. Delivery times stated on the website are in no way a guarantee and are based on approximations. This is due to third party factors, that may cause delays.
REFUNDS & RETURNS
If you believe your order is damaged or incorrect you must contact us within 48 hours of receiving your delivery. You must provide us with photographs of the goods that are damaged or incorrect. Otherwise we will not be able to provide a refund.
We are happy to accept and provide refunds for any unopened items within 14 days of delivery for the following types of products:
• American Candy
• Australian Chocolate
• Mega Kinder boxes
We are not able to accept any returns for Pick n Mix sweet boxes/bags.
We do not provide refunds for damaged or dented pizza boxes. These boxes are there to protect the sweets inside them, which themselves are inside a cellophane covering.
For any refund/return requests, please contact
- Credit Cards :
VISA, MasterCard, American Express, Discover, JCB, Diners.
- Debit Cards :
FREQUENTLY ASKED QUESTIONS
Keeping our staff and customers safe is our main priority here at Sugar Rush Sweeties. Therefore, we follow all the necessary precautions and government guidelines in order to keep everyone safe.
How do i place an order?
First you need to decide what you would like to purchase. Scroll through our Pick & Mix and Imported Candy page until you find what you are looking for. Simply click the 'add to cart button' to add it to your basket along with anything else you would like.
Can i change the delivery address?
If you realise you have made a mistake with the shipping address, you must contact us via email or phone within 2 hours.
What if a product is out of stock?
Will you dispatch my order the same day?
We will dispatch your order the same day if placed before 11am. Any orders placed after 11am will be dispatched the following day.