SHIPPING

We have two options available for shipping. Royal Mail 2nd class (3-5 working days) or 24-48 hour UPS Tracked delivery.

 

We can only guarantee same day dispatch if your order is placed before 11am. Any orders placed after 11am may not be dispatched until the following working day.

If you place your order after 11am on a Friday, it will not be dispatched until Monday as that's the next working day.

We aim to deliver all orders as quickly as possible. Delivery times stated on the website are in no way a guarantee and are based on approximations. This is due to third party factors, that may cause delays.

REFUNDS & RETURNS

If you believe your order is damaged or incorrect you must contact us within 48 hours of receiving your delivery. You must provide us with photographs of the goods that are damaged or incorrect. Otherwise we will not be able to provide a refund. 

 

We are happy to accept and provide refunds for any unopened items within 14 days of delivery for the following types of products:

• Drinks

• American Candy

• Australian Chocolate

• Mega Kinder boxes

 

We are not able to accept any returns for Pick n Mix sweet boxes/bags. 

 

We do not provide refunds for damaged or dented pizza boxes. These boxes are there to protect the sweets inside them, which themselves are inside a cellophane covering. 

 

For any refund/return requests, please contact info@sugarrushsweeties.co.uk

PAYMENT METHODS

- Credit Cards :

VISA, MasterCard, American Express, Discover, JCB, Diners.

- Debit Cards :

VISA, MasterCard.
- PAYPAL

 

 

FREQUENTLY ASKED QUESTIONS

Covid Precautions


Keeping our staff and customers safe is our main priority here at Sugar Rush Sweeties. Therefore, we follow all the necessary precautions and government guidelines in order to keep everyone safe. A few of these precautions include: staff wearing masks while packing website orders, staff members working 2m apart, sanitizing work stations daily and all staff wearing gloves whilst handing our sweets.




How do i place an order?


First you need to decide what you would like to purchase. Scroll through our Pick & Mix and Imported Candy page until you find what you are looking for. Simply click the 'add to cart button' to add it to your basket along with anything else you would like. Please note some products may require you to fill in the description box to complete your order. For example, if you are ordering a Custom Pick & Mix Box you will need to list the sweets you would like it to include in the description box. If you are unsure on what sweets you are wanting or the names of some sweets, visit our collection page on the website which shows pictures and the names of all the sweets we currently have available. Once you have added your items to the basket, all you need to do is press checkout and follow the necessary steps to complete your purchase!




Can i change the delivery address?


If you realise you have made a mistake with the shipping address, you must contact us via email or phone within 2 hours. Info@SugarRushSweeties.co.uk 07531584666




What if a product is out of stock?


As we are always busy bee's here at Sugar Rush, some products may become unavailable. If a sweet is out of stock that you have chosen, we will either replace it with something extremely similar or we will make the weight up with your other chosen sweets. If more than 3 sweets that you have chosen are out of stock then we will contact you to arrange an alternative.




Will you dispatch my order the same day?


We will dispatch your order the same day if placed before 11am. Any orders placed after 11am will be dispatched the following day.